Frequently Asked Questions

Sharing Hope in Crisis Student Training

Frequently Asked Questions (FAQs)

I have registered but have not received a confirmation email. How do I login?”
Your registration confirmation email contains the course URL and your login credentials. If you have not received the email, it may still be on the way. (When mail servers are overloaded, they sometimes experience delays of up to 15 minutes.) Or it may have been filtered within your email system.

We recommend you allow 15 minutes and, if the email has not arrived, try these steps. Check to be sure that you are allowing emails from and (otherwise known as white-listing). Also, check your Spam or Junk folders to make sure the email was not filtered to one of them. If it was filtered to a Spam or Junk folder, you may want to check with your email provider on how to fix this, as there could be times during the course when you’ll want to receive emails from addresses.

The online evangelism courses are located at, and your username is the full email address you registered with. If you still have not received your registration confirmation email (which includes your password), or if you have forgotten your password, you can use the Forgotten your username or password? link on the course site to generate a temporary password.

Why is BGEA offering Sharing Hope in Crisis (SHIC) in a student format?”
The Billy Graham Rapid Response Team (RRT) offers seminars and online training for anyone seeking to know how to share hope in a crisis situation. By making this training available online in a special format for students, we can greatly expand the reach of this training while providing a consistent and quality learning experience.
What is the course like?”
SHIC Student Training is a self-paced, online study consisting of four lessons designed to help prepare Christian students (ages 15–19) to share God’s hope with friends, neighbors, and anyone suffering in crisis. Lessons include a combination of video segments, readings, practical projects, quizzes, and other learning interactions.
How much time do you estimate it will take to complete the Student Sharing Hope In Crisis course?”
There are 7 hours of total video in the course with each video roughly being 1:27 (Hours:Minutes) long. Quizzes, discussion forums, and homework comprise the balance of time needed and should be accomplished in an additional two to three hours, making the total time estimate eight to 10 hours.
How long will I have to complete the course?”
The course of study is self-paced, and you have 90 days from when you register to finish it. The actual time to complete the course depends on the individual participant.
Can I take SHIC Student Training to qualify to serve as a chaplain with the Billy Graham Rapid Response Team?”
The purpose of this condensed course is to provide practical training that will help prepare Christian students (ages 15–19) to share God’s hope with friends, neighbors, and anyone suffering in crisis. Unfortunately, completion of the student version does not qualify an individual to serve as a chaplain with RRT. Any qualified person interested in applying to serve with RRT must complete the full version of SHIC or attend the SHIC live seminar.
Will I have to purchase textbooks or other supplemental materials?”
No, SHIC Student Training does not require the purchase of additional books or materials. Any readings required as part of the course are provided to you as downloads in PDF format.
How do I register to take the course?”
Our registration page is You will need to complete the entire form and pay for your course using one of the noted payment methods.
Is the material copyrighted?”
Yes, all material in the course is copyrighted, and we ask that you not share it beyond your personal use.
What kind of computer and software do I need?”
The course works best with the latest versions of browser programs such as Internet Explorer, Firefox, Chrome, Opera, and Safari. If you are using outdated versions of these browsers, you may need to upgrade your browser for the course to operate properly.

The course uses both Flash-based audio and video and Adobe PDF files. You must have either the free browser plug-ins or the software installed on your computer to complete the course. To download these, click the link below and you will be taken to the Adobe website.

Download Adobe Plug-ins»

The course also uses JavaScript, so please ensure that JavaScript is enabled in your browser.

The training site will open new windows as you advance through it, and your browser may consider these to be pop-ups. Once you have entered the training site, please disable your pop-up blocker for the site before attempting to advance in the course.

The training site also utilizes session cookies to keep you logged in from page to page. You will need to make sure that your browser and firewall will allow session cookies for you to remain logged in as you advance through the course pages during each session.

Will there be a certificate of completion for finishing the course?”
Yes. At the end of SHIC Student Training, after successfully completing all of the course requirements and providing feedback on your experience, you will be able to download a personalized certificate of completion.
How much does the course cost?”
The course is $40.
Will there be scholarships available for those needing such assistance?”
We do not currently plan to offer scholarships for the online course.
Will it be possible for a group to go through the course together?”
Yes. A group leader can sign up for the course. Once that happens, each person added to the group can go through the course at their own pace. The leader can establish a study schedule, which is up to him or her to maintain. Groups can interact with each other through a forum within the course or face to face. Group leaders: Sign up.
Once I’m done with the course, will I be able to go back and review the material?”
Once you complete a lesson, or the entire course, you can go back and review the materials as much as you’d like during the 90-day time frame for course completion. The downloaded materials are yours to keep and review anytime.
Will BGEA staff be moderating the course?”
Since the courses are self-paced, there are no professors or instructors moderating your study. Should you have questions or need assistance with any of the content, help will be available through the Request Help link.
If there is no instructor, how will I know if I’m actually learning?”
Each lesson has videos and learning objectives that are reinforced through quizzes and online interaction with other participants. In order to advance through the course, you must take each quiz until you pass it and post responses to the discussion forums.
Are there other courses BGEA plans to make available online?”
We will be developing more courses in the future. Equipping people to proclaim the Gospel has always been a part of BGEA’s mission, and we believe there is tremendous potential to do this through distance learning and online training.
Will the course ever be available in other languages?”
Currently all courses are only offered in English. If future funding becomes available, other languages may become available.
Can I obtain a print version of the course?”
The course contains Acrobat files of the readings and video transcripts, which you can print out, but we do not offer the course in published format due to the number of videos used as teaching elements. BGEA holds the copyright for all materials, except where otherwise noted.
Can I use the materials from the course in my own ministry?”
All material in the course is copyright Billy Graham Evangelistic Association, except where otherwise noted. The Terms and Conditions set forth what you can and cannot do with the materials. If you’d like to quote from the materials, it’s best to seek permission first.
How can I support this ministry?”

Pray—that God will use this training to equip His people for sharing His hope in times of crisis.

Do—Take the course, apply what you learn from it, and allow God to use you to provide emotional and spiritual care to others in crisis.

Tell—Let others know about it.