Frequently Asked Questions

Sharing Hope in Crisis

Frequently Asked Questions (FAQs)

I have registered but have not received a confirmation email. How do I login?”

Your registration confirmation email contains the course URL and your login credentials. If you have not received the email, it may still be on the way. (When mail servers are overloaded, they sometimes experience delays of up to 15 minutes.) Or it may have been filtered within your email system.

We recommend you allow 15 minutes and, if the email has not arrived, try these steps. Check to be sure that you are allowing emails from and (otherwise known as white-listing). Also, check your Spam or Junk folders to make sure the email was not filtered to one of them. If it was filtered to a Spam or Junk folder, you may want to check with your email provider on how to fix this, as there could be times during the course when you’ll want to receive emails from addresses.

The online evangelism courses are located at, and your username is the full email address you registered with. If you still have not received your registration confirmation email (which includes your password), or if you have forgotten your password, you can use the Forgotten your username or password? link on the course site to generate a temporary password.

Why is BGEA changing the format of the Sharing Hope in Crisis (SHIC) seminar to online training?”

The traditional live seminar format for SHIC training continues to be offered at various times and locations every year. By making this training available online, we can greatly expand the reach of this training while providing a consistent and quality learning experience.

What is the course like?”

SHIC Online is a self-paced, online study consisting of eight lessons designed to prepare Christians to share God’s hope with friends, neighbors, and co-workers who are suffering in crisis. Lessons include a combination of video segments, readings, practical projects, quizzes, and other learning interactions.

How much time do you estimate it will take to complete the Sharing Hope in Crisis course?”

There are 2:04 (hours:minutes) of total video in the course. Quizzes, discussion forums, and homework comprise the balance of time needed and should be accomplished in an additional six to eight hours, making the total time estimate eight to 10 hours.

How long will I have to complete the course?”

The course of study is self-paced. Please note that the allotted time to complete the course begins on the date of purchase, not when you start the course. You have 90 days from the date of purchase to finish it. If you are giving this course as a gift, the recipient also has 90 days from your date of purchase to complete it. The actual time to complete the course depends on the individual participant.

Will I have to purchase textbooks or other supplemental materials?”

No, the SHIC online course does not require the purchase of additional books or materials. Any readings required as part of the course are provided to you as downloads in PDF format.

How do I register to take the course?”

Our registration page is here.You will need to complete the entire form and pay for your course using one of the noted payment methods.

Is the material copyrighted?”

Yes, all the material in the course is copyrighted, and we ask that you not share it beyond your personal use.

What kind of computer and software do I need?”

The course works best with the latest versions of browser programs such as Internet Explorer, Firefox, Chrome, Opera, and Safari. If you are using outdated versions of these browsers, you may need to upgrade your browser for the course to operate properly.

The course uses both Flash-based audio and video and Adobe PDF files. You must have either the free browser plug-ins or the software installed on your computer to complete the course. To download these, click the link below and you will be taken to the Adobe website.

Download Adobe Plug-ins»

The course also uses JavaScript, so please ensure that JavaScript is enabled in your browser.

The training site will open new windows as you advance through it, and your browser may consider these to be pop-ups. Once you have entered the training site, please disable your pop-up blocker for the site before attempting to advance in the course.

The training site also utilizes session cookies to keep you logged in from page to page. You will need to make sure that your browser and firewall will allow session cookies for you to remain logged in as you advance through the course pages during each session.

Will there be a certificate of completion for finishing the course?”

Yes. At the end of the SHIC online course, after successfully completing all of the course requirements and providing feedback on your experience, you will be able to download a personalized certificate of completion.

How much does the course cost?”

The course is $75.

Will there be scholarships available for those needing such assistance?”

We do not currently plan to offer scholarships for the online course.

Will it be possible for a group to go through the course together?”

Yes. A group leader can sign up for the course. Once that happens, each person added to the group can go through the course at their own pace. The leader can establish a study schedule, which is up to him or her to maintain. Groups can interact with each other through a forum within the course or face to face. Group leaders: Sign up.

Once I’m done with the course, will I be able to go back and review the material?”

Once you complete a lesson, or the entire course, you can go back and review the materials as much as you’d like during the 90-day time frame for course completion. All of your downloaded materials will also be available for your review long after completion of the course.

Will BGEA staff be moderating the course?”

Since the courses are self-paced, there are no professors or instructors moderating your study. Should you have questions or need assistance with any of the content, help will be available through the Request Help link.

If there is no instructor, how will I know if I’m actually learning?”

Each lesson has videos and learning objectives that are reinforced through quizzes and online interaction with other participants. In order to advance through the course, you must take each quiz until you pass it and post responses to the discussion forums.

Are there other courses that BGEA will be making available online?”

We will be developing more courses as we move forward. Equipping people to proclaim the Gospel has always been a part of BGEA’s mission, and we believe there is tremendous potential to do this through distance learning and online training.

Will the course ever be available in other languages?”

Currently all courses are only offered in English. If future funding becomes available, other languages may become available.

Can I obtain a print version of the course?”

The course contains Acrobat files of the readings and transcripts of video recordings, which you can print out, but we do not offer the course in published format due to the number of videos used as teaching elements. BGEA holds the copyright for all materials, except where otherwise noted.

Can I use the materials from the course in my own ministry?”

All the material in the course is copyright Billy Graham Evangelistic Association, except where otherwise noted. The Terms and Conditions set forth what you can and cannot do with the materials. If you’d like to quote from the materials, it’s best to seek permission first.

Does completion of SHIC qualify me to serve as a Rapid Response Team volunteer chaplain?”

RRT requires three training classes. In addition to the required RRT Sharing Hope in Crisis seminar (either live or online), two CISM (Critical Incident Stress Management) courses offered by the International Critical Incident Stress Foundation (ICISF) are required.

Every candidate must then complete a Chaplain Application Packet, which is downloadable from the RRT website ( References listed on the application form will be contacted, and a background check will be performed. Please note that completing a training (CISM or Rapid Response Team training) does not automatically guarantee your acceptance as a Billy Graham Rapid Response Team chaplain.

How can I support this ministry?”

Pray—that God will use this training to equip His people for sharing His hope in times of crisis.

Do—Take the course, apply what you learn from it, and allow God to use you to provide emotional and spiritual care to others in crisis.

Tell—Let others know about it.

Give—Prayerfully consider supporting the Billy Graham Rapid Response Team through your gifts, even if you don’t anticipate taking the course on your own.